FAQS

🐾 Orders & Shipping

How long does shipping take?

Shipping typically takes 7–14 business days depending on your location. You will receive tracking details once your order has been dispatched.

Do you offer tracking?

Yes! All orders come with tracking so you can follow your package every step of the way.

Can I change or cancel my order?

If your order has not been processed yet, we may be able to update or cancel it. Please contact us as soon as possible.

🐶 Products

Are your products safe for pets?

Absolutely. We carefully select products that are safe, practical, and designed to improve your pet’s daily life.

Do you test your products?

We aim to offer only high-quality items that meet our standards for durability and functionality.

💳 Payments

What payment methods do you accept?

We accept all major payment methods including credit/debit cards and secure checkout options.

📦 Returns & Refunds

Do you offer returns?

Yes, we offer returns on eligible items. Please contact us within a few days of receiving your order.

What if my item arrives damaged?

If your item arrives damaged or incorrect, contact us immediately and we will resolve it for you.

📞 Support

How can I contact you?

You can reach us anytime at:

📧 support@petcorners.com.au

We aim to respond within 24 hours.